FAQ


Frequently Asked Questions

INTERNATIONAL ORDERS:

I live outside of the US.  Do you ship internationally?  Yes, but not through our shopping cart.  Fill out our International Shipping Quote form with your address, phone number and the exact details of what you'd like to order and we will send you a PayPal invoice.  We only ship via FedEx Priority due to problems with every other less expensive form of shipping we have tried.  We do a lot of international shipping and have a special discounted FedEx rate which is typically $20 to $30 USD depending upon your location.  We often ship to Canada, UK, Australia, Singapore, Hong Kong, and many other countries. 

Can you declare the value of the wallet lower so that I can save on import taxes/duties?  Sorry but no.  We must declare the actual exact value of anything you order in order for the shipment to be insured properly.  You will responsible for any and all import duties/taxes charged by your country. 

How long does it take to get my order?  We build each of our accessories (wallets, valet trays, journal covers) to order within one week before shipping.  For US orders we charge a flat rate of $7.50 no matter how many items you buy and use USPS Priority which normally takes 2-3 days to arrive.

Where are your items made?  Everything is made in our shop in Thiensville Wisconsin (just outside of Milwaukee).  We are a very small family business.  Lisa, Bernadette (Mom) and David are the only employees and make every single item. 

MONEY CLIP WALLETS:

I see that you offer money clip wallets that range from $49 to $329.  What's the difference?  They are exactly the same in form and function.  The only difference is the choice of leather used.  Even our "standard" leathers are quite special, but we are also known for using some of the best premium leathers too.  

I'm interested in your money clip wallet but want to know whether it will fit larger Euro bills?  Our wallet measures 4.125" by 3" when closed.  The 3"  height will be the limiting measurement for some of the larger non-US bills.  

Can you make a slightly larger or modified version for me?  We wish it were that simple but, no.  Our wallet is made using carefully developed patterns, sets of hand forged cutting dies and custom sized hardware, so we cannot change the dimensions or the design without starting over with a whole new design.

Will you make one with an I.D. window or extra card slots?  We don't make any wallets with a plastic or other window because we find it to be inelegant and to wear poorly over time.  Our design is a special combination or minimalism, elegance, and functionality when compared with other wallets that have more card slots, pockets on the outside, or an I.D. window.  

How many cards and how much cash can your money clip wallet hold?  Ideally we recommend 12 cards maximum (4 in each top slot and 2 in each bottom). Cash should be limited to around 10-12 bills.  The key to longevity with any wallet, especially a minimalist one, is keeping the number of cards per slot consistent over time.  Remember the whole idea of this design is minimalism!

Watch our video, "Mitchell Money Clip Wallet - A Closer Look"

What color / finish is the clip hardware?  The outside of the clip is nickel (silver) inside is brushed spring steel.  Pictures sometimes reflect the light in ways that make it look like a different finish or color, but they are all exactly the same.

I've seen other money clips in wallets. What makes this one special? First, we have been making this design for over thirty years and have continuously tweaked and improved it along the way.  Our proprietary hardware is custom made to our specification in Wisconsin.  We use some of highest quality leathers available anywhere in the world (Horween Dublin, CXL, Shell Cordovan, Shark, Alligator, Bison) and offer an array of choices to have your wallet built from.  Finally, our wallets are the opposite of mass produced, with the three members of our family being the only hands that build every single one. 

Can I get one of the premium Horween wallets with your smaller logo instead of the larger one?  Yes, just order from our shopping cart and put a note in the "special comments" section along with your order requesting that we substitute our small logo.  Please note that the small logo will be oriented vertically as shown on all examples that feature the small crest.

CARD WALLETS:

What are the dimensions of the card wallet?  It's 4" by 2.75" when closed.  

How many cards can it hold?  This design is ideal for holding a combination of business cards and/or credit cards.  Each of the two slots can comfortable hold 10-15 business cards or 4-6 credit cards comfortably.  This wallet will break in and form to your cards nicely within a week or so.  Much like the money clip wallet above, the key is to keep a reasonably consistent number of cards in each slot over time. 

What about holding cash?  As this is primarily a card wallet, the only way to hold cash is to fold into thirds.  Many card wallet users will have an "emergency" bill or two hidden behind their cards.  This works very well and is invisible at a glance.

MONOGRAMMING:

Do you offer the ability to personalize any products with initials?  Yes. We can laser engrave up to 3 initials on our money clip wallets and card wallets.  We charge $10 for this service.  The initials are located lower right hand corner of the inside of any wallet.  See the example money clip photo below.  Please ask us if you have special personalization requests beyond this. 

Which leather makes the initials look the best?  This is really in the eye of the beholder, but generally the lighter colored leathers make the laser engraving more vivid, while darker leathers are more subtle. The example pictured below is Roasted Maple Dublin leather. Darker leather works well, it's just more subtle.

Are you able to personalize larger items like Valet Trays or iPad sleeves?  Not at this time as our laser engraving machine cannot fit larger items. 

 

JOURNAL COVERS/PASSPORT WALLETS:

What is the difference between your Journal Cover and Passport Wallet?  They are the same shape and size with the only difference being the addition of two extra card slots along the left inside of the Passport wallet.  Both versions can be used for Journals or Passports, or both.

What size journals fit into your Journal Covers?  They are designed to fit the Field Notes, Moleskine and other popular brands in the 3.5" by 5.5" size.  The Journal Cover itself measures 4" by 6". 

VALET TRAYS:

What is a Valet Tray?  It's a soft leather tray intended to hold your keys, phone, wallet, pocket change, watch, jewelry or just about anything else.  They are one of our most popular gift items for men or women because everyone has a use for them.

I've seen other similar catch-all trays.  What makes this one special?  Ours is constructed from two layers of leather, glued and stitched back to back, with a solid stiffening material that forms the rectangular bottom of the tray stitched into place.  This means that our tray sits perfectly flat and has an elegant finished look.  It also has high quality snaps at the corners allowing you to pack or ship it flat.  Of course we also offer them in your choice of many beautiful leathers.

What are the dimensions of the Valet Tray?  We now only make the large size which measures approximately 9" x 7.5" externally not including the little corners which snap together and stick out a bit.  The inside flat bottom of the tray measures 5" x 6.5 inches. 

Can you make other size trays?  Unfortunately, no.  Just like with wallets and other designs, it would be extremely time consuming and cost prohibitive.  Our tray is deceptively simple looking but involves multiple patterns, several hand forged cutting dies, and custom alignment and stamping templates. 

LEATHER:

What is "Horween" leather?  Horween is the name of the oldest tannery still operating in the USA and the place that we get much of our premium leather from.  They are located in Chicago and specialize in producing leather that is tanned long and slow- the old fashioned way.  The result is that the leather is not only more durable, but also more visually complex and natural in the way that it ages and develops a patina over time.

Where does your leather come from?  The vast majority of our leather is from Milwaukee and Chicago.  Why?  Because in the Midwest we have lots of cows and some of the very best tanneries in the world.  You can also get a really good steak around here for the same reason:)

What's the difference between Horween CXL (Chromexel) and Dublin leather?  CXL is a primarily chrome tanned leather with a softer and more oily feel and smooth satin / semi-gloss finish.  Dublin is a veg-tan leather with a slightly firmer feel, more rustic character and a satin / matte finish.  Both are excellent durable leathers that will darken and patina with age.  See our video comparing these two leathers here: CXL vs Dublin Leather

How does the Big Grain Bison leather compare to other smooth leathers? Made from bison instead of cowhide and tanned right here in Milwaukee, this leather has wonderful big texture that is achieved by shrinking the hide which results in a natural varied pebble grain.  Like the Horween leathers above, this leather is infused with oils and waxes for a beautiful finish and excellent durability.  The temper is medium/soft.

What's the difference between these premium leathers and the leather in most common items in larger stores?   The leather found in many fashion and furniture items these days is heavily corrected and pigmented.  This means they can use inferior hides, sand them smooth and then paint them much like vinyl.  When these leathers wear, they look terrible, like peeled paint.  Our leather is typically full grain, which means the hide is uncorrected leaving the skin as is with scars, fat wrinkles and other natural character.  Then the color is achieved with transparent aniline dies rather than paints or pigments, allowing you to see into the actual skin.  Lastly the tanning process involves saturating the hides with lots of oils and emollients which keep the skin moisturized and waxes to provide a natural protective finish while adding to the character of the leather.

 

Mitchell Leather Factory
414-272-5942
dave.mitchell@ultrafi.com

 

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